Relevance verified: 18/04/2026
At Fortune Clock Casino, we want every player to enjoy our platform in a way that stays fun, controlled, and within their personal limits. Gambling is a form of entertainment, and we firmly believe it should remain exactly that. We are committed to offering a safe gaming environment and providing every player with the tools they need to stay in control of their activity at all times.
Gambling Should Always Be a Choice
Responsible gambling means making informed, conscious decisions about how you play. Before you place any bet or spin any reel, it helps to keep a few things in mind:
- Only gamble with money you can afford to lose
- Set a budget before you start, and stick to it
- Never chase losses in the hope of winning back what you have spent
- Take regular breaks and avoid gambling when you are stressed, upset, or under the influence of alcohol
- Keep track of the time and money you spend on gambling
- Treat any winnings as a bonus, not as income you rely on
If gambling ever begins to feel like an obligation, or if it stops being enjoyable, that is a signal worth taking seriously.
Recognising Problem Gambling
Problem gambling can affect anyone, and it can develop gradually without an obvious turning point. The following signs may indicate that gambling is becoming harmful:
- Spending more time or money gambling than you originally planned
- Borrowing money or selling possessions to fund gambling
- Lying to friends or family about how much you gamble
- Feeling irritable, anxious, or restless when trying to stop
- Neglecting work, family, or personal responsibilities because of gambling
- Gambling to escape stress, depression, or personal problems
- Failed attempts to cut down or stop gambling
If any of these apply to you or someone you know, we encourage you to reach out to a support service or use the tools available in your account.
Tools Available on Your Account
Fortune Clock Casino provides a range of practical tools that allow you to manage your gambling in a way that works for you. These can be accessed through your account settings at any time.
Deposit Limits You can set daily, weekly, or monthly deposit limits to control how much money enters your account over a given period. When you reduce a limit, the change takes effect immediately. If you wish to increase a limit, a 24-hour cooling-off period applies to prevent impulsive decisions.
Session Time Limits You can set a maximum duration for each gaming session. Once the limit is reached, you will be automatically logged out of the platform.
Reality Checks You can configure regular on-screen reminders that show how long you have been playing and how much you have wagered during the session. These prompts are designed to help you stay aware of your activity without interrupting the flow of the game.
Cooling-Off Period If you need a short break from gambling, you can request a temporary account suspension ranging from 24 hours to six months. During this period, you will not be able to log in, deposit, or place bets. This option is available through your account or by contacting our support team.
Self-Exclusion For players who feel they need a longer break, self-exclusion is available. This permanently closes your account for a minimum period, and we will not send you any promotional materials during that time. To request self-exclusion, please contact our support team directly at [email protected], and we will process your request promptly.
Support Organisations
If you feel that gambling is having a negative impact on your life, speaking to a specialist organisation can make a real difference. The following services offer free, confidential help to anyone affected by problem gambling in the UK:
GamCare The UK’s leading provider of information, advice, and support for anyone affected by problem gambling. Website: www.gamcare.org.uk National Gambling Helpline: 0808 8020 133 (free, 24 hours a day, 7 days a week) Live chat available on the GamCare website
BeGambleAware A national charity that provides information and resources to help people make informed decisions about gambling. Website: www.begambleaware.org
Gamblers Anonymous UK A fellowship of people who share their experience with one another to help solve their common problem and support others in recovering from problem gambling. Website: www.gamblersanonymous.org.uk
Gordon Moody Offers intensive residential and online therapy programmes for people seriously affected by gambling addiction. Website: www.gordonmoody.org.uk
NHS Northern Gambling Service A specialist NHS service providing evidence-based treatment for gambling disorder. Website: www.northerngamblingservice.nhs.uk
Gambling Therapy A global service offering free practical advice and emotional support to anyone affected by problem gambling. Website: www.gamblingtherapy.org
Protecting Young People
Fortune Clock Casino operates strictly for adults. Our minimum age requirement is 18 years old, and we carry out age verification checks on all accounts. No player will be permitted to deposit or access real-money games without confirming their age.
If you share a device or computer with young people, we strongly recommend taking the following steps to prevent underage access to gambling content:
- Use parental control software such as Gamban (www.gamban.com), NetNanny (www.netnanny.com), or Cybersitter (www.cybersitter.com) to block gambling websites
- Keep your login credentials private and do not allow others to use your account
- Log out of your account after each session
Any attempt to open an account on behalf of someone under the age of 18 is strictly prohibited and may be reported to the relevant authorities.
Blocking Gambling Sites
If you wish to restrict access to all online gambling sites across your devices, the following tools can help:
Gamban Blocks access to thousands of gambling websites and apps across all your devices. Available at www.gamban.com.
GamStop A free self-exclusion service that allows you to restrict your online gambling activity across all UK-licensed gambling sites registered with the scheme. Available at www.gamstop.co.uk.
BetBlocker A free app that allows you to block access to gambling websites on your devices for periods ranging from 24 hours to five years. Available at www.betblocker.org.
Please note that using GamStop will restrict access to UKGC-licensed operators. For a complete block across all platforms and devices, we recommend combining GamStop with a device-level blocking tool such as Gamban or BetBlocker.
Contact Us
Our customer support team is available around the clock to assist with any responsible gambling queries, limit requests, or account closures. You can reach us at any time:
Email: [email protected] Live Chat: Available directly on the Fortune Clock Casino website, 24 hours a day, 7 days a week
If you wish to discuss your gambling habits, request a self-exclusion, or need help accessing any of the tools described on this page, please do not hesitate to get in touch. We take every request seriously and will respond as quickly as possible.
Fortune Clock Casino is operated by Cerberlot N.V. and licensed under the Curacao CIL Master Gaming License 5536/JAZ. Gambling is intended for adults aged 18 and over. Please gamble responsibly.