Relevance verified: 18/04/2026
About the Operator
Fortune Clock Casino is operated by Cerberlot N.V., a company incorporated and registered under the laws of Curaçao, with company registration number 150535. The registered office of the company is located in Curaçao. All gambling services offered through the website fortune-clock-casino-uk.com are provided exclusively by Cerberlot N.V.
Gaming Licence
Cerberlot N.V. holds a valid gaming licence issued by the Curaçao eGaming Licensing Authority, operating under the master licence of Antillephone N.V. The licence number is 5536/JAZ.
This licence authorises the operator to conduct online gaming activities in accordance with the regulatory framework established by the Government of Curaçao. The licence is subject to periodic review and ongoing compliance obligations imposed by the licensing authority.
Players may verify the authenticity and current status of this licence directly through the Curaçao eGaming Authority.
Territory of Services and Eligibility
The services provided through fortune-clock-casino-uk.com are made available to eligible players in jurisdictions where online gambling is permitted under applicable local law. It is the sole responsibility of each player to ensure that participation in online gambling is lawful in their country or territory of residence prior to registration and use of this platform.
All players must be at least 18 years of age to register an account and access any gambling services offered on this platform. The operator does not knowingly permit individuals under the age of 18 to create an account or participate in any form of gambling activity. Age verification procedures are conducted as part of the customer due diligence process, and the operator reserves the right to request documentary proof of age at any stage of the player’s interaction with the platform.
Anti-Money Laundering and Know Your Customer Policy
Cerberlot N.V. maintains a strict Anti-Money Laundering (AML) and Know Your Customer (KYC) policy in accordance with internationally recognised standards and applicable legal obligations.
Prior to the processing of any withdrawal request, and at any other point deemed appropriate by the operator’s compliance team, players may be required to submit identity verification documents. These include, but are not limited to:
- A valid government-issued photographic identification document (passport or national identity card);
- Proof of current residential address issued within the preceding three months (utility bill, bank statement or official correspondence);
- Proof of ownership of the payment method used for deposits.
All submitted documentation is reviewed by the operator’s compliance personnel. The operator monitors account activity on an ongoing basis to detect unusual or suspicious transactions. Where there are reasonable grounds to suspect money laundering, terrorist financing or any other financial crime, the operator is obliged to take appropriate action, which may include account restriction, suspension or reporting to relevant authorities.
The operator does not accept payments in cash and maintains a strict policy against the use of third-party accounts for deposits or withdrawals.
Data Protection
Cerberlot N.V. is committed to the protection of players’ personal data and processes all personal information in accordance with applicable data protection legislation.
Personal data collected during registration, verification and the ongoing operation of player accounts is used solely for the purposes of providing gambling services, fulfilling legal and regulatory obligations, preventing fraud and financial crime, and improving the platform’s functionality. Data is not sold to third parties.
The operator employs industry-standard security measures, including Secure Socket Layer (SSL) encryption technology, to safeguard the transmission and storage of personal and financial information. Access to personal data is restricted to authorised personnel on a strictly need-to-know basis.
Players have the right to access, rectify or request the deletion of their personal data, subject to any overriding legal obligations that may require the operator to retain certain records for a specified period. Requests regarding personal data may be submitted to [email protected].
Responsible Gambling
Cerberlot N.V. acknowledges its obligations to promote safe and responsible gambling and is committed to assisting players who may be experiencing difficulties related to gambling behaviour.
The operator provides the following responsible gambling tools:
Deposit Limits – Players may set daily, weekly or monthly limits on the amount they deposit into their account. Such limits can be reduced at any time with immediate effect.
Session Time Limits – Players may set a maximum duration for individual gaming sessions to assist in managing the time spent on the platform.
Reality Checks – The platform provides notifications at intervals chosen by the player to remind them of the time elapsed during a gaming session.
Self-Exclusion – Players who wish to take a break from gambling may request a temporary account suspension or a permanent self-exclusion. Requests for self-exclusion are processed promptly, and the operator will take reasonable steps to ensure that excluded players do not receive marketing communications during the exclusion period.
Account Closure – Players wishing to close their accounts permanently may do so by contacting the customer support team.
The operator encourages players who believe they may have a gambling problem to seek independent assistance from professional support organisations. Players are advised to contact relevant national support bodies available in their country of residence.
All responsible gambling requests may be submitted to [email protected].
Dispute Resolution
In the event that a player has a complaint or dispute arising from the use of the platform, the following procedure applies:
The player should submit a written complaint to the customer support team at [email protected], providing full details of the matter in question, including the relevant account information, dates and a description of the issue.
The operator will acknowledge receipt of the complaint and endeavour to investigate and respond within a reasonable timeframe.
If the complaint is not resolved to the player’s satisfaction through direct communication with the operator, the player may seek recourse through an independent dispute resolution body or, where applicable, through the regulatory authority that issued the operator’s gaming licence.
The operator is committed to handling all complaints in a fair, transparent and timely manner.
Contact Information
For all queries relating to licensing, compliance, data protection or responsible gambling, players may contact the operator at:
Email: [email protected]