Privacy Policy

Who We Are

Fortune Clock Casino is operated by Cerberlot N.V., a company incorporated under the laws of Curaçao. Our website is accessible at https://fortune-clock-casino-uk.com, and we provide online casino and sports betting services to players, including those based in the United Kingdom.

For the purposes of data protection law applicable in the United Kingdom, specifically the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Cerberlot N.V. acts as the data controller in respect of personal information collected through our website and services.

If you have any questions about this Privacy Policy or how your personal data is handled, you can contact us at any time:

Email: [email protected] Website: https://fortune-clock-casino-uk.com

What This Policy Covers

This Privacy Policy explains what personal information we collect from players and visitors to fortune-clock-casino-uk.com, why we collect it, how we use and protect it, how long we keep it, and what rights you have over your data. It applies to information gathered through our website, mobile platform, customer support channels, and any associated communications.

We encourage you to read this document carefully. By using our services or creating an account, you confirm that you have read and understood this policy.

Information We Collect

We collect personal data at various stages of your relationship with Fortune Clock Casino. The categories of information we gather include:

Identity and Contact Details This includes your full name, date of birth, residential address, email address, and telephone number. This information is required when you register an account and during identity verification procedures.

Financial Information When you make deposits or request withdrawals, we collect payment method details such as card numbers (where applicable), e-wallet identifiers, cryptocurrency wallet addresses, and transaction histories. We do not store full card numbers on our servers; payment processing is handled through encrypted, secure third-party payment providers.

Verification Documents As part of our Know Your Customer (KYC) process, we may collect copies of government-issued identification documents such as a passport or driving licence, as well as proof of address such as a utility bill or bank statement dated within the last three months. Depending on the level of activity on your account, we may also request proof of source of funds.

Usage and Technical Data We collect information about how you use our website and platform, including your IP address, browser type, device identifiers, operating system, pages visited, session duration, and in-game behaviour. This data is gathered automatically through cookies and similar technologies.

Correspondence and Support Records If you contact our customer support team via email, live chat, or any other channel, we retain records of those communications, including any attachments or documents you share.

Responsible Gambling Data If you use any of our responsible gambling tools, such as deposit limits, session reminders, self-exclusion, or cooling-off periods, we record those preferences and any related communications.

Marketing Preferences We record your choices regarding promotional communications, including whether you have opted in or out of receiving marketing emails, SMS messages, or notifications.

How We Use Your Information

We only process your personal data where we have a lawful basis to do so. The purposes for which we use your information, and the legal bases we rely on, are as follows:

Account Registration and Contract Performance We use your identity and contact information to create and manage your account, process transactions, verify your identity, and provide you with access to our games and services. This processing is necessary for the performance of our contract with you.

Legal and Regulatory Obligations We are subject to legal obligations under anti-money laundering (AML) legislation, counter-terrorism financing regulations, and data retention requirements. We process your personal data, including identity documents and transaction records, to comply with these obligations. This includes verifying your age and identity before permitting you to gamble and conducting ongoing monitoring of your account activity in line with our AML compliance framework.

Fraud Prevention and Security We process technical and behavioural data to detect and prevent fraud, money laundering, account takeovers, and other forms of misuse. This processing is in our legitimate interests and the legitimate interests of our players.

Responsible Gambling We use data relating to your gambling activity and behaviour to monitor for signs of problem gambling and to implement or administer any responsible gambling tools you have requested. This is both a legal obligation and a matter of legitimate interest in protecting player welfare.

Improving Our Services We analyse anonymised usage data and player feedback to improve the functionality, performance, and content of our platform. This processing is in our legitimate interests as a business.

Marketing Communications Where you have given your consent, we may send you promotional emails, offers, and updates about Fortune Clock Casino. You can withdraw your consent at any time by clicking the unsubscribe link in any marketing email or by contacting us at [email protected].

Customer Support We use your personal data to respond to your queries, resolve disputes, and provide technical assistance. This is necessary for the performance of our contract with you.

Cookies and Tracking Technologies

Fortune Clock Casino uses cookies and similar tracking technologies on our website. Cookies are small text files placed on your device that allow us to recognise your browser, remember your preferences, and understand how you interact with our platform.

We use the following types of cookies:

Essential Cookies are necessary for the website to function and cannot be disabled. They enable core features such as logging in, maintaining your session, and processing transactions.

Analytical Cookies help us understand how players navigate our site by collecting aggregated, anonymised data about page views, session lengths, and click behaviour. We use this information to improve our platform.

Functional Cookies remember your preferences, such as your language setting or whether you have previously accepted our cookie notice.

Marketing Cookies are used, with your consent, to deliver relevant promotional content and to track the effectiveness of our marketing campaigns.

You can manage your cookie preferences through our cookie consent tool, which is presented when you first visit our website. You may also configure your browser settings to block or delete cookies, although doing so may affect the functionality of certain parts of our site.

Sharing Your Personal Data

We do not sell your personal data to third parties. We may share your information with the following categories of recipients, strictly on a need-to-know basis:

Payment Service Providers We share relevant financial data with payment processors to facilitate deposits and withdrawals.

Identity Verification Providers We use third-party KYC and AML screening services to verify your identity and assess the source of funds.

Game Software Providers Our games are supplied by third-party software developers. These providers may receive certain technical data in connection with game delivery and fairness auditing.

Customer Support Platforms We use third-party tools to manage our support ticketing and live chat functions. These providers process data on our behalf under data processing agreements.

Analytics and Marketing Partners Where you have consented to marketing or analytics cookies, relevant data may be shared with advertising or analytics partners.

Law Enforcement and Regulatory Bodies We may be required to disclose your personal data to relevant authorities, regulators, or law enforcement agencies where we are under a legal obligation to do so or where we are responding to a lawful request.

Corporate Transactions In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the relevant third party as part of that transaction.

All third parties with whom we share personal data are required to handle it in accordance with applicable data protection law and, where appropriate, under the terms of a data processing agreement.

International Transfers of Personal Data

Cerberlot N.V. is based in Curaçao, which is outside the United Kingdom. As a result, your personal data is transferred to and processed in a country that is not subject to the same level of data protection as the UK.

We take steps to ensure that such transfers are carried out in accordance with the UK GDPR. Where we transfer data to countries without an adequacy decision from the UK Information Commissioner’s Office (ICO), we rely on Standard Contractual Clauses or other legally approved transfer mechanisms. You may request further information about the safeguards we have in place by contacting us at [email protected].

Data Retention

We retain your personal data for as long as is necessary to fulfil the purposes set out in this Privacy Policy, unless a longer retention period is required by law.

In practice, this means:

• Account and identity information is retained for a minimum of five years from the date your account is closed, in line with our AML compliance obligations.
• Financial transaction records are retained for a minimum of five years from the date of the transaction.
• Customer support correspondence is retained for up to three years from the date of the interaction.
• Marketing consent records are retained for as long as we rely on them, and for a period thereafter in case of a dispute.

Where data is no longer required, we securely delete or anonymise it.

Your Rights Under UK GDPR

If you are based in the United Kingdom, the UK General Data Protection Regulation grants you a number of rights in relation to your personal data. These rights are summarised below.

Right of Access You have the right to request a copy of the personal data we hold about you, along with information about how it is used. We will respond to such requests within one calendar month.

Right to Rectification If any of the personal data we hold about you is inaccurate or incomplete, you have the right to ask us to correct it.

Right to Erasure In certain circumstances, you have the right to request that we delete your personal data. This right is not absolute and does not apply where we are required to retain data to comply with a legal obligation, such as AML record-keeping requirements.

Right to Restriction of Processing You may ask us to restrict the way in which we process your personal data in certain circumstances, for example while a dispute about its accuracy is resolved.

Right to Data Portability Where processing is based on your consent or on the performance of a contract, and is carried out by automated means, you have the right to receive a copy of the relevant data in a structured, commonly used, and machine-readable format.

Right to Object You have the right to object to processing based on our legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

Right to Withdraw Consent Where processing is based on your consent, you may withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of any processing carried out before the withdrawal.

Rights Relating to Automated Decision-Making We may use automated processes to assess certain aspects of your account, such as fraud risk scoring or responsible gambling monitoring. Where a decision based solely on automated processing produces a significant legal or similar effect on you, you have the right to request human review of that decision.

To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before processing your request. There is no charge for making a request, although we reserve the right to charge a reasonable fee for requests that are manifestly unfounded or excessive.

Your Right to Complain

If you are not satisfied with how we have handled your personal data, you have the right to lodge a complaint with the UK’s data protection supervisory authority, the Information Commissioner’s Office (ICO).

You can contact the ICO at https://ico.org.uk or by calling 0303 123 1113.

We would, however, ask that you contact us in the first instance at [email protected] so that we have the opportunity to address your concerns directly.

Data Security

We take the security of your personal data seriously. Fortune Clock Casino implements a range of technical and organisational measures designed to protect your information against unauthorised access, disclosure, alteration, and destruction. These measures include 256-bit SSL encryption for all data transmitted between your device and our servers, access controls limiting staff access to personal data on a need-to-know basis, regular security assessments, and secure data storage practices.

While we work hard to protect your data, no system is entirely immune to risk. If you have reason to believe that your account has been compromised, please contact us immediately at [email protected].

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority in accordance with our legal obligations and, where required, inform you directly.

Children and Minors

Our services are strictly for adults aged 18 and over. We do not knowingly collect or process personal data from anyone under the age of 18. As part of our account registration process, we verify the age of all players before permitting access to real-money gambling.

If you believe that a minor has provided us with their personal data or has registered an account, please contact us at [email protected] so that we can investigate and take appropriate action.

Links to Third-Party Websites

Our website may contain links to third-party websites that are not operated by Fortune Clock Casino. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party websites you visit, as we have no control over and accept no responsibility for their privacy practices.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable law. Any material changes will be communicated to you by posting an updated version on this page. Continued use of our services following any such update constitutes acceptance of the revised policy.

If you have any questions about the current version of this policy, please reach out to us at [email protected].